A Great Starting Point for Tenants:
The Housing Consumer Education Center
HAPHousing serves as the Housing Consumer Education Center (HCEC) for Hampden and Hampshire Counties. Renters can come to HAPHousing for the latest information about rental opportunities, housing-related problems or questions, and education about their rights and responsibilities. Our helpful counselors are available to meet or talk to you on the phone.
Additionally we have a Resource Room containing a wide variety of written materials and computers that will provide you with Internet access to apartment listings and additional housing information.
If you are a resident of a property managed by HAPHousing and have an emergency to report, please call 413-233-1700.
Foreclosure Resources & Homelessness Prevention
If you are a renter and in danger of becoming homeless, please call 413-233-1600 for assistance. If you live in Massachusetts but do not reside in Hampden or Hampshire County, you can call 1-800-224-5124 or visit masshousinginfo.org to connect with the Housing Consumer Education Center that serves your region.
If you are a tenant at risk of losing your home because your landlord is being foreclosed, download this helpful information sheet.
Si el edificio donde usted vive tiene una Ejecucion Hipotecaria Informacion para el inquilino.
Other HAPHousing Programs and Services for Tenants
Rental Assistance Programs: HAPHousing is perhaps best known for its rental assistance programs that have assisted thousands of families and individuals over the past 30 years. The Section 8 Housing Choice Voucher Program and other programs allow families with very low incomes to be able to rent decent, safe housing at an affordable rent.
PLEASE NOTE: Although the statewide waiting list is long, you may apply for Section 8 assistance if you believe that you are eligible. Eligibility is primarily based on household income; you must also meet other program preferences. Section 8 eligibility and application information
Emergency Shelter, HomeBASE, and Rapid Re-Housing: HAPHousing is committed to efforts to end family homelessness. HAPHousing is the lead administering agency for the state's HomeBASE Program. Families must assessed by workers at the local offices of the Department of Transitional Assistance and referred to HAPHousing for assistance. For more than 25 years, HAPHousing has operated Prospect House, an emergency shelter for homeless families and in 2009, HAPHousing expanded its capacity, leasing 46 apartments in various locations for use as temporary shelter. Click here for more information.
Transitional Living Programs: The Safe Step Program provides transitional housing and supportive services to survivors of domestic violence. The Turning Point Program has nine units of transitional housing for pregnant and parenting young mothers. Eligibility requirements vary by program.